The purpose of this policy is to describe the way that we handle your personal information.
This policy applies to you if you are:
- a visitor to our website; or
- a customer who has ordered the goods or services that we provide.
This policy applies to you under certain circumstances.
3. Personal Information
Personal information includes:
- certain information that we collect automatically when you visit our website; and
- optional information that you provide to us voluntarily;
- information that has been made anonymous so that it does not identify a specific person;
- permanently de-identified information that does not relate or cannot be traced back to you specifically;
- non-personal statistical information collected and compiled by us; and
- information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).
- Personal information includes information we collect (i) automatically when you visit our website and (ii) from you voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal statistical, and (iv) public information.
3.1 Common examples
Common examples of the types of personal information which we may collect and process include your:
- identifying information – such as your name, date of birth, or identification number of any kind;
- contact information – such as your phone number or email address;
- address information – such as your physical or postal address; or
- demographic information – such as your gender or marital status.
3.2 Sensitive personal information
Depending on the goods or services that you require, we may also collect sensitive personal information including your:
- financial information – such as your bank account details;
- sensitive demographic information – such as your race or ethnicity;
- medical information – such as information about your physical or mental health;
- sexual information – such as information about your sex life or sexual orientation;
- criminal information – such as information about your commission or alleged commission of any offence or about any related legal proceedings;
- employment information – including your membership of a trade union; and
- beliefs – including your political or religious beliefs.
4.1 Acceptance required
You must accept all the terms of this policy when you order any of our goods or order, register for, or use the website or any of our services. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use the website or any of our services.
4.2 Legal capacity
You may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
4.3 Deemed acceptance
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
4.4 Your obligations
You may only send us your own personal information or the information of another data subject where you have their permission to do so.
We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website, or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods and services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
6.1 On registration
Once you register on our website or application, you will no longer be anonymous to us. You will provide us with certain personal information.
This personal information will include:
- your name and surname;
- your email address;
- your telephone number;
- your company name, company registration number, and VAT number;
- your postal address or street address; and
- your username and password.
We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
We collect certain information on registration, when you register on our website or application.
6.2 On order
When you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (goods information or services information).
We collect certain information when you order any goods from us or make use of our services, necessary to provide the good or services to you.
6.3 From browser
We collect certain information from your web browser, including your Internet usage information when you visit our website.
What are cookies?
These files serve a number of useful purposes to you, including:
- granting you access to restricted content;
- tailoring our website’s functionality to you personally by letting us remember your preferences, location or device type;
- improving how our website performs;
- understanding who our audience is, so that we can provide content most relevant to you;
- allowing third parties to provide services to our website; and
- helping us deliver interest-based advertising where appropriate in compliance with applicable laws.
The types of cookies we use
We use different types of cookies on our website. Some of these cookies are placed by us, while others are placed by our third-party plug-ins, suppliers or advertisers. These cookies may be deleted from your device at different times, such as at the end of your browsing session (when you leave the website) or after a pre-set amount time, or they may persist on your device until you delete them.
We use the following types of cookies on our website:
- essential cookies – these are cookies that allow our website to perform its essential functions and without these cookies, some parts of our websites would stop working.
- site analytics cookies – these are cookies that monitor how our website is performing, and how you interact with it and we use them to know how best to improve our website or services.
- functional cookies – these are cookies that remember who you are as a user of our website and we use them to remember any preferences you may have selected on our website, like saving your username and password, or settings.
- advertising cookies – these are cookies that matches your interests or web searches with applicable advertising campaigns on our website and we use them to provide you with advertising that we think you might find useful.
- social media cookies – these are cookies that integrate with social media platforms and we use them to help you share content from our website to your chosen social media platform.
- flash cookies – these are cookies that help your device read content supported by Adobe Flash and we use them to make sure that any Adobe Flash advertisements or videos appear properly on your device.
|YSC||.youtube.com||This cookies is set by Youtube and is used to track the views of embedded videos.||session||Performance|
|VISITOR_INFO1_LIVE||.youtube.com||This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.||5 months 26 days 23 hours 59 minutes||Advertisement|
|_gcl_au||.restonicsa.co.za||This cookie is used by Google Analytics to understand user interaction with the website.||2 months 28 days 23 hours 59 minutes||Analytics|
|_fbp||.restonicsa.co.za||This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.||2 months 28 days 23 hours 59 minutes||Advertisement|
|fr||.facebook.com||The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.||2 months 28 days 23 hours 59 minutes||Advertisement|
|_ga||.restonicsa.co.za||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.||1 years 11 months 28 days 23 hours 59 minutes||Analytics|
|_gid||.restonicsa.co.za||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.||23 hours 59 minutes||Analytics|
|cookielawinfo-checkbox-necessary||www.restonicsa.co.za||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category ‘Necessary’.||11 months 29 days 23 hours 59 minutes||Necessary|
|cookielawinfo-checkbox-non-necessary||www.restonicsa.co.za||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category ‘Non-necessary’.||11 months 29 days 23 hours 59 minutes||Necessary|
|test_cookie||.doubleclick.net||This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users’ browser supports cookies.||14 minutes||Advertisement|
|__cfduid||.addtoany.com||The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.||29 days 23 hours 59 minutes||Necessary|
Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. You can read how to do this at https://www.digitaltrends.com/computing/how-to-delete-cookies/.
Deleting or no longer accepting cookies may prevent you from accessing certain aspects of our website where cookies are necessary or cause the website to forget your preferences. Deleting cookies may not prevent you from seeing advertisements on our website, but such advertising may be less relevant to you.
6.5 Third party cookies
6.6 Web beacons
Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. We use this information collected off our site and share it with our advertising platforms to carry out marketing initiatives. All the information that we share is encrypted and we make sure that our third-party service providers comply with relevant data protection laws. We may provide this information including identifiers that allow our advertising platforms to deliver targeted online advertising on social media and websites.
We collect certain information from web beacons on our website to compile anonymous information about our website.
6.7 Optional details
You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage or promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.
We collect certain optional information, that you provide when you upload or download content from our website or when you enter competitions, take advantage of promotions, respond to surveys or register and subscribe for certain additional services.
6.8 Recording calls
We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.
6.9 Purpose for collection
We may use or process any goods information, services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:
- goods purposes – such as collecting orders for, supplying, and supporting our goods;
- services purposes – such as providing our services;
- marketing purposes – such as pursuing lawful related marketing activities;
- business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and
legal purposes – such as handling claims, complying with regulations, or pursuing good governance.
We may use your usage information for the purposes described above and to:
- remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
- monitor website usage metrics such as total number of visitors and pages accessed; and
- track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.
6.10 Consent to collection
We will obtain your consent to collect personal information:
- in accordance with applicable law; and
- when you provide us with any optional information.
We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.
7.1 Our obligations
We may use your personal information to fulfil our obligations to you.
7.2 Messages and updates
We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
We may use your information to send you administrative messages and email updates to you regarding the website and for marketing purposes where lawful.
7.3 Targeted content
While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
We may use your information for targeted content in certain, specified instances.
We may share your personal information with:
- other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
- our goods suppliers or service providers under contract who help supply certain goods or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods suppliers or service providers only use your information in connection with the goods they supply or services they perform for us and not for their own benefit);
- credit bureaus to report account information, as permitted by law;
- banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria); and
- other third parties who provide us with relevant services where appropriate.
We may share your personal information with third parties for the purposes of fulfilling our obligations to you among other purposes.
We may disclose your personal information as required by law or governmental audit.
8.3 Law enforcement
We may disclose personal information if required:
- by a subpoena or court order;
- to comply with any law;
- to protect the safety of any individual or the general public; and
- to prevent violation of our customer relationship terms.
We may disclose personal information to third parties if required for legal reasons.
8.4 No selling
8.5 Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
8.7 Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.
Our website is hosted on a secure server and uses security measures to prevent interference by intruders.
10. Accurate and up to date
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
Please keep your personal information accurate and up to date by accessing your account, emailing us, or by phoning us.
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
- retention of the record is required or authorised by law; or
- you have consented to the retention of the record.
During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.
We will only retain your personal information for as long as is necessary.
12. Restriction of processing
You may request that we restrict the use of your personal information. When we restrict your personal information, we still have the right to store it but not use it.
13. Transfer to another country
We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent. We will endeavour in these circumstances to comply with data protection laws where the country receiving your personal information has less stringent data protection laws.
We may transfer your personal information outside the country in which it was collected to a foreign country.
14. Updating or removing
You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.
You may choose to update or remove the personal information you have submitted to us.
15. Data breaches
We will notify our customers of any confirmed data breaches that have occurred and where personal information has been accessed or acquired by any unauthorised person.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.